Warranty

Every timepiece sold on Tickmere is backed by a manufacturer warranty, giving you confidence in your purchase.

Warranty Coverage

All watches come with a minimum 1-year manufacturer warranty from the date of purchase. Some brands offer extended warranty periods — please refer to the documentation included with your watch for brand-specific terms.

The warranty covers:

• Manufacturing defects in materials and workmanship
• Movement malfunctions under normal use

The warranty does not cover:

• Normal wear and tear (scratches, strap wear, crystal micro-abrasions)
• Damage caused by accidents, misuse, or unauthorised servicing
• Water damage beyond the watch's stated water resistance rating
• Battery replacement

How to Make a Warranty Claim

1. Contact us at support@tickmere.com with your order number, a description of the issue, and photos if possible.
2. Our team will assess your claim and provide instructions within 48 hours.
3. If the claim is approved, we will arrange repair or replacement at no cost to you.

Out-of-Warranty Repairs

If your watch is outside the warranty period or the damage is not covered, we can help direct you to authorised service centres for your brand. Contact us for assistance.