Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at support@tickmere.com.

Shipping

Where do you ship?
We ship worldwide. Delivery times and costs vary by destination. See our Shipping & Delivery page for full details.

How long does delivery take?
US orders typically arrive within 7–14 business days. EU orders within 5–10 business days. International orders may take up to 21 business days.

Will I receive a tracking number?
Yes. Once your order ships, you will receive a confirmation email with a tracking link. You can also track your order on our Order Tracking page.

Returns & Warranty

What is your return policy?
We accept returns within 30 days of delivery for unworn, unaltered items in original packaging. See our Returns & Refunds page for full details.

Are the watches covered by a warranty?
Yes. All watches come with a minimum 1-year manufacturer warranty. See our Warranty page for details.

Authenticity

Are all watches authentic?
Absolutely. Every timepiece sold on Tickmere is 100% genuine and sourced directly from authorised suppliers. Read our Authenticity Guarantee.

Still have questions?

Reach us at support@tickmere.com and we'll get back to you within 24–48 hours.